Ryan Roehler

IT Management / CompTIA Security+ Certified

Professional Summary

Accomplished IT leader with 10+ years of military contracting experience, TS-SCI clearance, and a proven ability to lead cross-functional teams in high-stakes environments. Adept at managing complex IT operations, driving strategic initiatives, and translating technical insights into actionable outcomes. Currently leading IT projects at Fort Novosel, with a background in intelligence analysis and FMV/ISR instruction. Pursuing dual degrees in IT and Data Analytics to deepen technical expertise and expand strategic impact.


Seeking to leverage my IT management background and people management skills to contribute to a dynamic team in a challenging role.

Certifications

  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+
  • ITIL 4 Foundations
  • Linux Essentials
CompTIA Security+ Logo ITIL 4 Foundations Logo

Experience

IT Project Manager

July 2024 - Present

Fort Novosel, AL

  • *KEY ACCOMPLISHMENT* Led the organization’s migration from on-premise Active Directory to Microsoft Azure cloud directory, managing the transition of 6,500+ devices across three military bases (AL, VA, AZ) and supporting external partner organizations
  • Acted as both Project Manager and SME during the migration, holding a weekly meeting to provide milestone updates, insights, troubleshooting steps, and statuses to key stakeholders, one of only two individuals to proactively master the new system and lead implementation
  • Directed strategic task alignment for 43 IT professionals, improving project delivery timelines and operational efficiency by 30%/li>
  • Facilitated strategic-level discussions between contract and government leadership, enhancing collaboration and mission alignment

Help Desk Coordinator

March 2024 - July 2024

Fort Novosel, AL

  • Led daily operations for a help desk supporting 5,000+ users, managing a team of 12 technicians and 2 logisticians to maintain 98% customer satisfaction
  • Diagnosed and resolved complex technical issues, implementing scalable solutions that reduced recurring incidents by 30%
  • Transformed user issue data into actionable visual reports for stakeholders, improving transparency and decision-making
  • Designed and enforced escalation protocols, improving resolution speed and reducing ticket backlog by 40%

Tier 1 IT Support Specialist

January 2023 - March 2024

Fort Novosel, AL

  • Delivered end-to-end technical support for hardware and software issues, including RAM upgrades, system convergence, and connectivity troubleshooting
  • Ensured seamless onboarding by validating network access and resolving configuration gaps for new users
  • Maintained real-time help desk coverage, logging and resolving tickets with a 95% first-call resolution rate
  • Proactively patched and updated systems, maintaining security compliance and reducing vulnerabilities across the network

Intelligence Training & Analysis Leader | FMV / ISR Specialist

September 2016 - January 2023

Multiple Locations

  • Designed and led training programs for 300+ FMV/ISR analysts and 30+ on the job trainers across global sites, standardizing instruction and improving analyst readiness
  • Delivered expert instruction on ISR asset deployment, geospatial techniques, and intelligence cycle operations in joint-force environments
  • Advised collection managers and senior decision-makers on asset utilization, ensuring alignment with mission-critical objectives
  • Produced high-impact intelligence products—storyboards, imagery, videos, and reports—supporting time-sensitive operations
  • Conducted advanced FMV exploitation and geo-locational analysis to extract actionable intelligence for tactical teams
  • Partnered with clients to refine training frameworks and SOPs, enhancing consistency and operational effectiveness across units

Education

Bachelor of Science in Information Technology - Western Governors University (2023 - Present)

Skills

Technical Proficiencies
Category Skill Experience Level Years of Experience
Soft Skills Team Leadership Advanced 8
Soft Skills Leadership Briefing Advanced 14
Soft Skills Training & Development Advanced 5
Soft Skills Problem Solving Advanced 8
Languages HTML5, CSS3 Proficient 2
Tools Git & GitHub Beginner 1
Tools Visual Studio Code Beginner 1
Cloud Microsoft Azure Beginner 1