Ryan Roehler

IT Management / CompTIA Security+ Certified

Professional Summary

Dynamic and results-driven IT professional with over a decade of military contracting experience and a proven track record in leading high-impact training programs and IT operations. Currently serving as an IT Project Manager at Fort Novosel, AL, where I lead strategic initiatives, align technical personnel to mission-critical tasks, and facilitate communication between government and contract leadership. Previously managed help desk operations supporting over 5,000 users and resolved complex technical issues while driving process improvements. Skilled in coordinating cross-functional teams and delivering data-driven insights to stakeholders. Actively pursuing a Bachelor of Science in Information Technology and a Master’s in Data Analytics to further enhance my technical and analytical capabilities.


Seeking to leverage my IT management background and people management skills to contribute to a dynamic team in a challenging role.

Certifications

  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+
  • ITIL 4 Foundations
CompTIA Security+ Logo ITIL 4 Foundations Logo

Experience

IT Project Manager

July 2024 - Present

Fort Novosel, AL

  • Coordinated, updated, and maintained contract deliverables to meet government requirements on a frequent basis
  • Identified updated processes to operations pushed by the customer, preparing and implementing updated processes to minimize operational impact
  • Coordinated, planned and executed strategic level conversations involving contract leadership, government leadership, and high level stakeholders, facilitating two way communication to ensure efficient performance of contract members
  • Aligned personnel with specific skills to specific tasks across a team of 43 IT professionals to meet operational deadlines for current and updated operations

Help Desk Coordinator

March 2024 - July 2024

Fort Novosel, AL

  • Oversaw day-to-day operations of the help desk, leading a team of 12 IT technicians and 2 logisticians to guarantee customer satisfaction in support of 5,000+ end users
  • Identified, researched, and resolved complex technical issues by identifying resolutions and implementing the resolution across a team of technicians
  • Obtained and organized user issue information into graphical data and delivered the data to stakeholders to meet required deliverables
  • Developed, implemented, and monitored effective escalation processes

Tier 1 IT Support Specialist

January 2023 - March 2024

Fort Novosel, AL

  • Provided technical support to end users, resolving issues related to hardware, software, and network connectivity
  • Assisted in the deployment of new IT systems and upgrades, ensuring minimal disruption to operations
  • Maintained accurate records of user issues and resolutions in the ticketing system
  • Collaborated with cross-functional teams to improve IT processes and enhance user experience

Intelligence Training & Analysis Leader | FMV / ISR Specialist

September 2016 - January 2023

Multiple Locations

  • Developed and led structured training programs for FMV and ISR analysts, including lesson plans, SOPs, and on-the-job training for 30+ trainers across multiple locations
  • Instructed individuals on ISR asset utilization, the intelligence cycle, and geospatial techniques in accordance with Air Force and joint force standards
  • Served as a subject matter expert and advisor to collection managers and decision-makers, ensuring ISR assets were effectively aligned with mission objectives
  • Produced and delivered intelligence products such as storyboards, still imagery, videos, and analysis reports to support time-sensitive operations
  • Conducted geo-locational mensuration, coordinate extraction, and detailed exploitation of FMV to derive actionable intelligence
  • Collaborated with clients to improve training frameworks and operational procedures, ensuring consistent, high-quality intelligence dissemination across global teams

Education

Bachelor of Science in Information Technology - Western Governors University (2023 - Present)

Skills

Technical Proficiencies
Category Skill Experience Level Years of Experience
Soft Skills Team Leadership Advanced 8
Soft Skills Leadership Briefing Advanced 14
Soft Skills Training & Development Advanced 5
Soft Skills Problem Solving Advanced 8
Languages HTML5, CSS3 Proficient 2
Tools Git & GitHub Beginner 1
Tools Visual Studio Code Beginner 1
Cloud Microsoft Azure Beginner 1