Projects
A selection of work spanning IT operations, systems migration, and training program design. Replace these placeholder entries with your own projects — each card supports a title, tags, description, and an optional link.
Azure AD Migration
Azure
Active Directory
Project Mgmt
Led migration of 6,500+ devices from on-prem Active Directory to Microsoft Azure across three military bases, coordinating stakeholders and troubleshooting in real time.
Help Desk Escalation Redesign
Process
Support Ops
Designed and enforced new escalation protocols for a 5,000-user help desk, cutting ticket backlog by 40% and improving resolution speed.
ISR Analyst Training Program
Training
Curriculum Design
Built and led a standardized training curriculum for 300+ FMV/ISR analysts and 30+ on-the-job trainers across global sites.
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